Q: Where are you based?

Our Head Office is located just outside of Driffield, in the East Riding of Yorkshire:

YTC Ltd

Unit 76

Warfield Road

Kelleythorpe Industrial Estate

Kelleythorpe

East Yorkshire

YO25 9FQ

Tel: 01377 337 150

 

Q: How long does delivery take?

Standard delivery is estimated at 48 hours from despatch. If you order a product before 2pm on a weekday, we will usually have it packed and sent out that day.

For more information see our delivery page.

 

Q: How much does delivery cost?

Our Postage costs for standard are calculated based on the combined weight of your order to give you the most accurate price possible.

For overseas delivery, please see our delivery page or contact a member of our Customer Services team on 01377 337 150 between 9am and 5pm UK time Monday to Friday.

 

Where is my Click & Collect order?

Click & Collect orders are sent to our store on our own delivery trucks, therefore orders are not ready instantly or the same day. Typically our stores get 3 deliveries per week and our store team will call you once your parcel has arrived and is ready to collect. If you haven't heard from your local store after 3 working days then please call the store in the first instance. If you need an item we stock, you can call the store and see if they have it available. 

 

Q: What is your returns policy?

If you would like to return your order, please click here to access our Returns Portal and arrange your return quickly and easily. We offer subsidised return labels through Royal Mail for only £2.50 per order when purchased through our Returns Portal.

Returning products is really easy, please repack your parcel and post to YTC Ltd, Customer Returns, Unit 76 Warfield Road, Kelleythorpe Industrial Estate, Driffield, East Yorkshire, YO25 9FQ. We recommend using a tracked service, please keep your tracking details, as we cannot accept liability for goods that are lost or damaged in transit to us. We have good rates at MyHermes.co.uk/return (search Yorkshire Trading) although please note that we are not affiliated and cannot accept liability for any problems that may occur. Please note that the postage charge is only refundable for faulty goods, goods not as advertised or incorrect orders.

Please include a note with your name, address and contact details so we can find your initial order details

We do ensure that all of our orders are quality checked prior to despatch however if your purchase has arrived damaged or faulty please contact our customer service team on 01377 337150 or customer.support@yorkshiretrading.com before returning to determine the best course of action.

We must receive your returns within 28 days of receipt of your original order, after this time your refund cannot be processed and the goods will be returned to you. If you are unable for any reason to return within this time, please contact our customer services prior to posting.

The goods must be returned unused with all labels and tags attached and in the original condition upon arrival with us. Items will not be accepted if they are returned in any other condition unless faulty.

If you have received the wrong item or part of your order is missing. Contact customer service. 01377 337 150 / customer.support@yorkshiretrading.com

Holiday Returns: Any purchase made between 20th October and 24th December can be returned before 31st January, subject to our normal terms and conditions.

All items should be returned in, exactly as sold condition. These are inspected before a repair, replacement or refund is made.

 

Q: How do I pay?

You may pay by debit/credit card.

When you pay by card, you can rest assured that the safety of your details is guaranteed. Your details are transmitted over SSL with a 128bit encryption key length. The payment is processed once, in real time. We do not directly collect (or even see) your credit card data; instead we use our bank’s credit card gateway, which will process your payment on our behalf.

 

Q: Do you have any high street stores?

The Yorkshire Trading Company has a growing network of 30 retail stores from Northumberland to Leicestershire. You can find your nearest store here..

www.yorkshiretrading.com/pages/store-locator

 

Q: How do I use a discount code?

If you have a discount code from a show or email, simply enter it at the checkout stage and the discount will apply. Please note that postage is not discounted. Most discount codes are valid for the duration of the year of issue.

 

Q: Are you hiring?

For a full list of job vacancies, please check our recruitment page, we update these vacancies regularly so be sure to check back from time to time.

 

Q: Do you post items to Northern Ireland?

We are taking orders from, and post items to customers in Northern Ireland. Postage prices are outlined on our delivery page.