Customer Service Administrator £9.50 p/h
The Yorkshire Trading Company is a growing family owned and run business with 30 variety stores throughout Yorkshire, Lincolnshire & the Northeast, a busy ecommerce operation and our own brand of clothing.
Rydale Clothing has become a real point of pride for us over the years. The entire range is designed and developed in-house by a dedicated team who have created our great range of Country, Equestrian, and Outdoor clothing and accessories. Much of it is manufactured right here in Britain.
Be part of our exciting expansion in online retail. We are looking for someone to join our well- established growing business on a permanent basis on a contract of 30hrs over 5 days per week Monday to Friday between the hours of 8.30am and 5pm with the occasional weekend on a rota basis at our busiest times. Additional hours may be required at our busiest times so a degree of flexibility is required.
Administration skills and experience are important, but it is your ability to put your customers at the heart of everything that will be the real key to your success. As a Customer Service Administrator, you will need to be a great communicator with strong IT skills and a keen eye for detail.
To be the right person to join our team you should be and enthusiastic and energetic individual who has the desire to succeed and prove themselves in a competitive retail environment.
Taking orders over via email, over the telephone.
Dealing with customer enquiries via email and over the telephone.
Dealing with customer complaints in an efficient and professional manner
Updating customer details on internal databases.
Dealing with all associated administration.
Liaising with our warehouse
Additional tasks as required.
Have excellent customer service skills.
Have excellent communication and listening skills.
Be computer literate, Outlook, word, excel
Relationship building skills
Can do attitude
Data analysis skills.
Good online eCommerce sense.
The ability to multi-task
All training on our inhouse systems will be given.
5.6-week annual leave (pro rata part time)
Workplace pension scheme
Tea / Coffee provided
12.5% Discount after a successful 6-week induction