Terms & Conditions

PRODUCT INFORMATION

We have made every effort to display the colours of our products as accurately as possible. However, as the actual colours you will see depend on the calibration of your monitor, we cannot guarantee that the colour displayed will exactly match the colour of the product on delivery.

We do make every effort to ensure that all sizes and measurements are as accurate as possible. However, as with all clothing, you should bear in mind that sizes are approximate.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct. We reserve the right to refuse orders where product information has been mispublished, including prices and promotions.

Prices are subject to change without prior notice. Prices are inclusive of VAT where applicable

CREDIT CARD VALIDATION

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the card issuer refuses to process payment or does not authorise payment for whatever reason we will contact you by email and will not dispatch the order. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and postcode details as a check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure.

RETURNS

If you would like to return your order, please click here to access our Returns Portal and arrange your return quickly and easily.

We offer subsidised return labels through Royal Mail for only £2.50 per order when purchased through our Returns Portal.

Please note:

• we do not currently offer an exchange service – if you wish to receive a different item, it’s just a matter of placing a new order

• we only replace items which are faulty or damaged upon receipt

• our Returns Portal can only be used by UK customers, and non-UK customers will need to arrange their return independently

If you are not able to use our Returns Portal, you can return your order by repackaging it and sending it to;

Yorkshire Trading Returns

YTC Ltd

Unit 76 Warfield Road

Kelleythorpe Industrial Estate

DRIFFIELD

East Yorkshire YO25 9FQ

Please enclose a note inside the parcel confirming your name, address, Order Number and the reason for return.

If arranging your own return, we recommend using a tracked service. Please keep the tracking details, as we cannot accept liability for goods that are lost or damaged in transit to us.

Postal charges will only be refunded where the item is faulty, where the item is damaged upon receipt, where the item isn’t as advertised or where the wrong item has been delivered.

We try to ensure that all of our orders are carefully checked prior to despatch, but if your order has arrived damaged or faulty please contact our Customer Services Team on 01377 337150 or send e-mail before returning to discuss the best course of action.

We must receive returned items within 28 days of the order being delivered. Any returns received after that time will be returned to you. Please contact our Customer Services Team if you are unable to return within 28 days of receipt.

Items must be returned in “as new” and unopened condition unless they are faulty.

If you have received the wrong item, or if part of your order is missing, please contact our Customer Services Team.

Extended Christmas return period: purchases made between 20th October and 24th December can be returned until 31st January subject to our normal terms and conditions.

REFUNDS

After your return has been received and inspected, a refund will be made to the original payment method within 14 days. If you do not see the refund on the original payment method after 14 days, please contact our Customer Services Team.

EXCHANGES

We do not provide an exchange service. If you wish to exchange an online purchase, please place a new order for the required item/s and return the unwanted items for us to process a refund.

PRIVACY POLICY

We have laid out our privacy policy here. We maintain and use the private information our customers give us responsibly.